Your satisfaction is important to us. We’re confident you’re going to love your new Grill, or other Grill Game product, but in the event you need to make a return or exchange, we’d be happy to help.
Eligible items can be sent back within 30 days of receipt for a full refund of the product price paid.
To be eligible for a return, your item must be in the same condition that you received it. Items must be unused and unassembled, and in its complete and original packaging. You'll also need the invoice or order number for proof of purchase. Please note we do not currently offer free returns, or cover the cost of return shipping. You can purchase your own shipping label, or we can supply one and deduct that cost from your return/refund.
To start a return, please contact us at info@GrillGame.com
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@GrillGame.com